Product & Customer Strategy Consulting
Where operational insight meets product vision—to create solutions your customers actually want to use.
Product success doesn’t come from features alone—it comes from a deep understanding of your customers and the operational environments they work in. I help technology providers and internal product teams bridge the gap between user needs and product design, grounding strategy in real-world use cases from the title and escrow industry.
Whether you’re building new tools, refining existing features, or evolving your roadmap, I bring user behavior, workflow realities, and client partnership strategy into every stage of the product lifecycle.
What’s Included
Voice of Customer (VoC) discovery and feedback synthesis
Product-market fit evaluation from a title operations lens
Workflow mapping to align features with real use
UX and adoption risk assessments
Strategic guidance on onboarding, support, and enablement content
Ongoing advisory to ensure product decisions remain user-aligned
Ideal For
Titletech/Fintech companies developing or refining products for operations teams
Internal product or innovation teams inside title companies
Founders seeking clarity before GTM or expansion
Teams struggling with product adoption, customer success, or roadmap alignment
What You’ll Walk Away With
Actionable insights grounded in title industry expertise
A sharper lens on how your product is used (or misused) in real life
Clear guidance to strengthen implementation, adoption, retention, and user trust
Strategic positioning to stand out—not just functionally, but relationally